posted 5/11/2021
***COMPLAINT: Waste Management Call Center Placing Customers on Long Holds***
For those residents frustrated with the excessively long wait times when calling Waste Management for service issues, we share your concerns. Village staff has contacted Waste Management repeatedly about this problem and have a suggestion. If you encounter a long wait time on the phone, try contacting them through their website instead using the email function with your complete contact info and the issue or concern, rather than waiting on hold. You can access their customer service support form by scrolling to the bottom of the Waste Management website and click on “Customer Support”, then “Email and FAQ”, and then “Other” to get to the support form where you can enter your contact information; or use this link: https://www.wm.com/us/en/support/customer-support/contact-us-form
Contact Us Form | Waste Management
Fill out the form to contact us for customer support.
www.wm.com
They have indicated they will get back to you via email or phone or note your concern and address it accordingly.
In the meantime, Waste Management has informed us that they are working diligently toward a better end result for the Village and the residents by migrating the calls to their second call center location in Germantown. In addition, they are graduating additional Customer Service Representatives to the phones in several weeks to reduce wait times.
If you continue to have problems with their call center, please contact the Village at 262-662-2039 and we can forward your concern on directly to the General Manager. We will continue to push Waste Management towards a better customer service experience with their call center. We appreciate your patience as they make these improvements.
Thank you.
REMINDER: Plastic Bags and Bagged Recyclables
As a reminder plastic bags and bagged recyclables are very problematic to the Materials Recovery Facility (MRF). Plastic film is problematic in the system and cause costly equipment downtime, cause recyclables to be not recycled properly, and are not marketable due to how dirty they become in the collection and sorting process. The best place for plastic bags is to be returned to retail outlets for safe recycling.
WASTE MANAGEMENT Collection: VOV 2021 Calendar
WASTE MANAGEMENT : 2021 Map
WASTE MANAGEMENT is the Village of Vernon's contracted refuse and recycling hauler
WASTE MANAGEMENT MISSED YOUR PICK-UP?
If your refuse or recycling was out and was missed for pick-up, please call Waste Management directly at 866-221-3323. Please be sure to call within 24 hours of missed pick-up for timely service, otherwise due to logistics, it may not be picked up until your next regularly scheduled pick-up date.
WASTE MANAGEMENT IS PLEASED TO PROVIDE THE FOLLOWING SERVICES:
“Up The Drive” Collection(This Is A Premium Service At An Additional Charge - All Residents Will Receive Standard Curbside Service)- Waste Management will collect and empty containers at the front of your garage or home
- Items must be placed in a clear space to easily retrieve and replace containers
- Contractor shall make determination in style of service and containers for Up-the-Drive service
- Please contact Waste Management directly to arrange for this premium service
Bulk Waste Collection
- The new contract allows for collection of one (1) bulk item per week, at no additional charge to the household resident
- For items larger than 50#, or not manageable by one person, simply call Waste Management to arrange for collection and service day
For additional/replacement waste or recycle container, please call Waste Management at 866-221-3323. For new home construction ready to receive their waste and recycle containers, please contact Village of Vernon DPW at 262-662-7785.
Stay Informed
Get notified by Waste Management via e-mail or text service alerts, new services, community news and special offers for your area: INFO
WE ARE EXCITED TO BE YOUR SERVICE PROVIDER!
CALL 866-221-3323
WITH ANY SERVICE QUESTIONS OR CONCERNS
PLEASE REFERENCE VILLAGE OF VERNON'S ACCOUNT # C1-83957
ELECTRONICS & APPLIANCE RECYCLING
Any questions regarding electronics & appliance recycling in Waukesha County: 262-896-8300
- Municipal Recycling/Landfill Drop Off Sites
- Product Disposal for Recycling (Electronics, Appliances, etc.)
- Appliance Recycling Earn $$! - Focus On Energy & WE Energies
- Oil, Filters, Antifeeze Recycling Drop Off Sites
- HOUSEHOLD HAZARDOUS WASTE (HHW) DROP-OFF SITES
- Recycling/Environmental Educational Information
